FREQUENTLY ASKED QUESTIONS

Everything you need to know

Everything
you need to know

Product and ingredients

Are Royal Oodle products safe for all dogs?

Yes! Our shampoos, conditioners, and grooming products are formulated to be gentle and safe for all oodles, including puppies and dogs with sensitive skin.

Are your products cruelty-free and vegan?

Yes. Royal Oodle products are cruelty-free and vegan-friendly. Our formulas are made without animal-derived ingredients.

Each product is thoughtfully created using natural and naturally derived ingredients, with a focus on gentle, effective care for sensitive skin and coats.

Can I use your shampoo on other dog breeds?

Yes! In general, grooming products formulated for specific coat types — like curly or “Oodle” coats — are safe to use on other dog breeds as long as they are designed for dogs and are pH-balanced for canine skin. Most dog shampoos and conditioners (including those designed for Oodle breeds) are developed to be gentle and non-irritating for a wide range of dogs. However, there are a few things to keep in mind:

  • Formulation matters: Products designed for “Oodle” or curly coats are tailored to help with detangling and moisture for dense, textured fur, but they will still work for other breeds that have sensitive skin or normal coats as long as they are dog-safe and pH-balanced.
  • Check your dog’s skin sensitivity: If your dog has extra sensitive skin, allergies or a skin condition, it’s best to choose a product formulated for sensitive skin or consult your vet before changing shampoos.
  • Avoid human products: Never use human shampoos or conditioners dogs have a different skin pH from humans and human products can dry their skin out or cause irritation.

Tip: If a product is marketed for a specific breed or coat type, it doesn’t mean it’s harmful for other breeds it simply means it’s optimized for that coat’s texture and grooming needs. As long as the ingredients are dog-safe and you follow usage instructions, you can use many of these grooming products across a variety of breeds.

If you’re unsure, always do a small patch test first and consult your groomer or vet, especially if your dog has special skin needs or a medical condition.

Usage and grooming tips

How often should I bathe my oodle?

Our shampoos and conditioners are very mild and designed not to strip your dog’s natural oils, making them suitable for weekly washing.

My dog has sensitive skin. Will this shampoo irritate them?

Every dog’s skin is different, especially dogs with sensitive or reactive skin. Our Royal Oodle shampoos are formulated to be gentle, pH-balanced for canine skin, and made with mild, naturally derived ingredients to minimise irritation. Many dogs with sensitive skin tolerate our products very well.

That said, if your dog has particularly sensitive skin, it’s important to remember that skin irritation isn’t always caused by grooming products alone.

  • Diet can play a big role: Food sensitivities or allergies are one of the most common causes of itchy, irritated skin in dogs. Proteins, grains, or additives in your dog’s food may contribute to redness, itching or dryness.
  • External factors matter too: Environmental allergens (like grass or pollen), seasonal changes, or frequent bathing with harsh products can also affect skin health.
  • Individual sensitivity: Even gentle products can affect dogs differently, especially those with existing skin conditions.

Our recommendation: If your dog has sensitive skin, start by doing a small patch test before full use. Rinse thoroughly after bathing and avoid over-washing. If irritation persists, consider reviewing your dog’s diet and consult your vet to rule out food or environmental allergies.

Royal Oodle products are designed to be mild, nourishing, and suitable for regular use, but the healthiest skin always comes from a combination of gentle grooming, proper nutrition, and overall wellbeing.

Orders and shipping

How long does shipping take?

We pack and send all orders next business day. Standard shipping 2 - 7 business days, express 1- 3 business days.

Can I track my order?

Yes. After your order is processed, a confirmation email will be sent with full tracking information so you can follow your delivery.

What is your return policy?

Our 90-Day Royal Guarantee

We stand behind every Royal Oodle product with complete confidence.
If you’re not satisfied with your purchase, we offer a 90-day money-back guarantee on your first order.

Simply contact us within 90 days of receiving your order and we’ll make it right. No stress, no interrogation.

Your dog’s comfort, coat health, and wellbeing always come first — because when it comes to your dog’s care, only the royal standard will do.

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